Frequently Asked Questions

Straightforward answers to the questions we hear most.

Common Questions

Everything You Might Be Wondering

If you do not find your answer here, just ask — we would rather talk to you than guess.

FAQ

Who is Pure Heart Match for?

Pure Heart Match is an adult online dating and matchmaking service for people aged 18 and older who are looking for genuine connection — whether that is companionship, romance, or a long-term relationship.

Is Pure Heart Match a hookup site or an adult-entertainment service?

No. Pure Heart Match is a general adult dating and matchmaking platform. It is not a hookup site, and it is not an escort or adult-entertainment service. Attraction and romance are welcomed as natural parts of dating, but the service is built around compatibility, chemistry, conversation, and respect.

How does matchmaking work at Pure Heart Match?

Matchmaking at Pure Heart Match focuses on compatibility across dimensions such as shared interests, lifestyle preferences, relationship goals, values, communication style, and personality. It creates opportunities to connect — it does not promise matches or relationships, which develop naturally between people.

What are the age requirements?

Pure Heart Match is strictly for adults aged 18 and older. There is no underage participation on the service, ever.

Does Pure Heart Match cost money?

Details about pricing and any paid features are explained clearly before you make any purchase. We do not use hidden fees, misleading offers, or gimmicks. If you have a question about cost, contact us at [email protected].

How does Pure Heart Match protect my privacy?

We collect only what is genuinely needed to operate the service, we never sell personal information, and we describe our data practices clearly in our Privacy Policy and Cookie Policy.

How can I stay safe while dating?

Keep your personal details private, move at a pace you are comfortable with, meet in public places for first meetings, watch for common warning signs such as requests for money, and report concerning behaviour through our contact address.

What happens if I see someone breaking the community guidelines?

If you experience or witness harassment, fraud, impersonation, or any behaviour that breaks our community guidelines, please contact us. Reports are reviewed with care and discretion.

How can I contact Pure Heart Match?

You can reach us by email at [email protected]. For true, urgent emergencies, please contact your local emergency services as a first step.

Still Have a Question?

We answer every genuine enquiry. Write to us at [email protected].