Questions About the Service
How Pure Heart Match works, who it is for, and what matchmaking can and cannot do.
Contact Us
We are glad to hear from you — questions, feedback, and genuine enquiries are all welcome.
Get in Touch
The Best Way to Reach Us
Email is the quickest and simplest channel for every kind of enquiry. There is no phone line and no physical office address to give you — so please write to us by email.
We read every message and reply to genuine enquiries. Please include as much context as you comfortably can so we can help you well.
What We Can Help With
Common Reasons to Write
Safety & Reports
Concerns about your safety, or a report about behaviour that breaks our community guidelines.
Privacy & Data
Questions about our Privacy Policy, Cookie Policy, and how your information is handled.
Feedback & Suggestions
Ideas for how Pure Heart Match could be better, more helpful, or more pleasant to use.
One Quick Note
Pure Heart Match is intended for adults 18 and older. If you are contacting us about the service, please make sure you are at least 18.
For true, urgent emergencies, please contact your local emergency services as a first step.